The role…

Are you a passionate and experienced F&B professional with exceptionally high standards, who strives to deliver the best possible customer service?

The Theatre Royal Drury Lane will shortly reopen as a re-imagined destination venue and centrepiece of Covent Garden.  Going beyond theatre, we are creating a multi-offer destination where the customer experience is always centre stage.

We are looking for an Deputy F&B Manager to assist with the delivery of a first class front of house and F&B operation in our newly restored venue.

What you’ll be doing…

Working closely with the F&B Manager and wider management team, you will:

- Be part of “Staging the Extraordinary” ensuring guests are at the heart of everything we do, delivering the highest possible standards throughout the Venue.
- Be responsible for quality, service and presentation, across the entire venue, day and night. You will spark creative ways to introduce and drive innovative and practical procedures.
- Ensure all necessary arrangements for the successful running of the food, beverage, retail and hospitality operation are in place.
- Achieve quality and guest satisfaction goals, establishing a visible and accessible management profile, ensuring a high level of guest satisfaction and long lasting loyalty.
- Be an expert in handling guest feedback. Not only will you leave the guest with the best possible experience, building long lasting loyalty, you will also ensure that all feedback is recorded and reviewed to continually improve the success of our operation.
- Assist in controlling costs proactively. This will focus on food and beverage costs; wages and general line item expenses (linen and guest supplies for example).
- Regularly review the Food, Beverage, Retail and Hospitality fulfilment of products through ordering schedules and stock control, ensuring our Venue Cellars are maintained efficiently.
- Lead weekly stock takes to accurately account for all products and equipment within the venue.
- Schedule the hours of work for the food & beverage, retail and hospitality teams, always ensuring appropriate staffing in line with budget expectations.
- Supervise the delivery of services where they have been outsourced or contracted to a third party, ensuring value and adherence to agreed service levels.
- Ensure that all food and beverage facilities and equipment are kept in good condition, immediately reporting all maintenance and repair needs.
- Review and authorise all internal requisitions as well as external orders to suppliers, making informed decisions regarding planning of stock rotation.
- Assist in forecasting daily / monthly revenue drive promotions that complement and deliver a first class Food and Beverage operation.
- Under the direction of the F&B Manager, be responsible for selecting, recruiting, training and developing a first class team.
- Look after day-to-day staffing requirements; following productivity guidelines, plan and assign work, manage holidays and process weekly payroll, adhering to all company HR policies.
- Promote teamwork and quality service through active participation in team briefings and meetings as well as provide coaching and training as appropriate.
- Assist the F&B Manager in achieving Licensing objectives of responsible service of alcohol; allergen legislations, hygiene practices and other applicable management arrangements.
- Assist the F&B Manager in ensuring the TRDL’s emergency procedures are understood and regularly rehearsed by the team.

What we need…

- Previous management experience gained within a 5-star environment[MW1] in the London restaurant / hotel market.
- Excellent knowledge of customer service and beverage products (e.g. spirits, wines, beers, and cocktails)
- Self-motivated and a great team player with a ‘can do’ attitude.
- Leads by example and can work collaboratively as a part of team.
- Confident on using EPOS (Electronic point of sale) systems, as well as Microsoft packages
- Well organised and adaptable; able to plan workload, manage priorities, delegate tasks and respond to changing or ad hoc requirements.
- Ability to use initiative in identifying problems and recommending appropriate solutions.


Salary: Â£41,000 per annum

Deadline for applications: 31st January 2022

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

We are also open to discussing opportunities to work flexibly.

This role may close early if a sufficient number of applications are received