This is one of four new executive leadership roles that have been created to see ACC continue to improve lives for New Zealanders every day. As part of a cohesive executive team, all Deputy Chief Executives will have a clear cross-enterprise focus as we integrate strategy, planning, delivery across ACC.

The Deputy Chief Executive - Service Delivery will lead our Service Delivery Group to provide integrated and efficient recovery support and service delivery to support the end-to-end journey for injured persons. This role leads around 2,000 ACC kaimahi that focus on initial rehabilitation requirements, service delivery and integrity of our scheme operations. This includes teams comprising of Client Recovery, Service Operations, Customer Connection, Recovery Support, and Integrity Services. It is responsible for the delivery of quality customer experience, with a focus on continuous improvement, to deliver effective services to our clients to achieve improved health outcomes.

Ko wai mātou | Who we are

Tā mātou nei whakakitenga, he waihanga I ngā honongo ahurei me ngā Tāngata kātoa o Aotearoa, kia ngāwari ake ngā wā e whara ai te tangata, hei whakapiki i tā rātou nei oranga.

Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.

At ACC, all our leaders are committed to what we are looking to achieve now and in the future. They bring our purpose to life for our teams and our clients. We recognise the Treaty of Waitangi is a founding document of government in New Zealand and established the country as a nation. ACC's Māori Strategy - Whāia Te Tika is a strengths-based strategy that is guided by the Treaty of Waitangi to enable equitable access, outcomes, and experiences for Māori.-

Ko wai koe | About you

You will have led service delivery in a large complex organisation, with a track record of innovation, customer focus and improved outcomes. Strategically astute, you understand the role of an executive leadership team working across the enterprise to deliver continuous end to end improvement of our services. Stakeholder engagement along with exceptional people leadership skills will see you create an engaged high-performance culture. You can demonstrate your leadership in applying Te Tiriti o Waitangi, and a commitment to working in partnership with Iwi /Māori.

He tino nui te kaupapa o te whanaungatanga, o te kotahitanga ki a Te Kaporeihana Āwhina Hunga Whara. Ka kaha tautoko e tātou ngā pūkenga ahurei o ia tāngata o te Kaporeihana, waihoki, ā tōna wā, taea e tātou te kōkiri whakamua me ngā whakaarō auaha o ia tangata kia tutuki pai i ngā whāinga o te Kaporeihana.

At ACC, we recognise that diversity, inclusion, and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals.