Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Dynamic Network Operations is accountable for the operation of BT’s exchange power & Environment estate – the network infrastructure - upon which all customer service depends.  A critical component of this is the ownership of service availability across all of BT Group’s core networks and network services.  This role is accountable for the operational control and service availability of BT’s service platforms supporting all key customers throughout the UK and protecting BT’s assets from potential threats 24x7x365. This role also involves managing BTs exchange Flood, Fire and Gas (FFG) monitoring and availability which has a direct impact on BT groups insurance and H&S.

You'll have the following responsibilities

Accountable for achieving the operational performance goals, including ‘start to notify’ (S2N), ‘start to restore’ (S2R), service/platform availability and the immediate mitigation and prevention of power outages across BT’s Critical infrastructure.

Accountable for the operational framework, processes, tooling, documentation and training material required to operationally manage the performance of BT’s power & environment estate Identifying, creating, owning and driving service improvement plans.

Deliver and execute a plan which bridges current and emerging skill gaps, including to address the future demand e.g. as a result of driving automation of transactional processes, identify skills gaps for the changing role within the operational teams, and create and execute plans to address these gaps.

Manage paradoxical problems on improving the quality of service against reducing overall cost.

Solve problems relating to cost transformation of delivery and service obsession – e.g. improving service through designs, ensuring that work is actioned in the right place, and improving communication with all internal customers in the value chain.

You'll have the following skills & experience

Educated at degree level

Desirable but not essential – Experience working with power networks

Experience working in an operational environment

Excellent communications with internal senior stakeholders and external customers.

Knowledge of the incident management process’

Experience with continuous improvement including OSS deliveries

Experienced and recognised operational leader.

Expert knowledge of the communications industry.

Understanding of BT’s network and infrastructure internal and external

Benefits

Competitive salary +10% Bonus

25 days annual leave (plus bank holidays)

Option to join the Healthcare Cash Plan

Pension scheme

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!