Evolving Transport 

Transport for NSW is delivering an unprecedented $72.2b investment into a truly game changing Future Transport strategy.  We are also evolving, bringing together new and existing transport modes, cutting edge technologies and getting smarter at how we do it.  We are changing to deliver more connected journeys, greater satisfaction and safer transport for our customers, both now and for the future.

The Division 

The Chief Customer Office (CCO), a functional branch of Regional and Outer Metropolitan (ROM), is aimed at making NSW a better place to live, work and visit by delivering great customer experiences. Customer Service & Value Creation a branch within ROM, this branch is responsible for the uplift in the customer service experience program in the medium term and better outcomes for our ways of working through data driven decision making.

The opportunity
  
We have a unique opportunity for a Delivery Coordinator within the Strategic Delivery. The role contributes to the development and delivery strategies of programs and projects from across the business, in accordance with time, cost, quality and scope requirements to ensure customer uplift, and proposed concept of operations are reflected in the mid-term view of the program implementation phase.

Reporting to the Senior Manager, a key priority for these roles is ensuring the delivery of required programs to the agreed brief within budget and on time. Demonstrated experience in the use and application of computerised techniques for project information management, with the ability to produce status reports, including financial, project and program status is paramount.  As well as engagement with the internal and wider ROM team, financial, commercial, strategy and technology divisions. 
 

About you
 
The ideal candidates will demonstrate proven project coordination experience or may even have service design/customer experience design knowledge in their background.

You will be exceptional and exceptional communicator capable of synthetising and delivering information with a measured and confident approach. You love all things operational, are customer focused and uphold that with solid reporting skills.  You are analytical, efficient and action oriented. 
 
Please click here to view a copy of the position description. 

Salary and Benefits
 
The salary for this position is a transport Grade 8 role and an attractive salary will be negotiated with the successful candidate.

Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

How to apply 

To apply for this position, please submit a resume and address the questions in the application. 

All Transport workers are required to have:
•    at least one dose of a TGA approved COVID-19 vaccine by 6 December 2021 and two doses by 7 February 2022; or
•    an approved medical contraindication. 

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role

Close date: 11:59pm Sunday 20th February