As Delivery Coordinator you'll deliver our B2B products to agreed success criteria and SLA’s ensuring best practice is adopted and customer expectations are managed.

Supplier relationships are key to delivery, therefore you'll work as a collective team to ensure results are met for our customers.

You'll manage 3rd party suppliers, as necessary (including Openreach) as well as managing and escalating issues as appropriate via the correct channels

You'll also collaborate with peers to deliver service improvement plans for key partners.

The ideal candidate will be energetic, enthusiastic, and ambitious and will have previous experience in a telecom customer operations organization.

How will I add value in this role?

• Provisioning data circuits to customer requirements.

• Meet reporting requirements including provision of information to all appropriate parties.

• Identify and manage dependencies which may affect the success of deliveries.

• Manage customer and stakeholder expectations through regular reporting and communication both on and off site.

• Ensuring the use of best practice (including adoption of appropriate standards and methodologies)

• End to end order management

• Prioritise workload ensuring the customer comes first

What do I need in order to deliver in this role?

• Provisioning / Order entry experience (e.g. Telecoms, Utilities etc)

• Strong organisational Skills

• Experience of delivering business objectives

• Service Delivery Exp / Customer Relations
   

It would be great to also have (but we'd still like to hear from you if you don't)

• Telecoms / ISP experience

• Data and Ethernet knowledge

The Benefits

We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus, pension scheme, private healthcare cover, income protection and life assurance.

We also:

• Embrace flexible working

• Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.

• Offer free TalkTalk broadband and TV

• Offer wellbeing and recognition schemes

• Offer a range of discounts on shopping

On top of all this, you get to choose your benefits flexibly around what works best for you!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.