At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Dedicated Customer Care Adviser
Location:  Remote working 
Salary: Â£20,910
Hours: 37.5 hours per week, Monday – Friday shifts between 8am – 6pm

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

What will you be doing?
 

As a member of our Dedicated Customer Service Team you will ensure the smooth running of our Enterprise customer accounts acting as their dedicated customer ‘champion’. You’ll be responsible for providing solutions to our customers in an efficient and professional manor as well as maintaining internal and external stakeholder relationships.  Responsibilities’ will include but not limited to;

Handling and making calls to customers with the customer’s interests always as a priority
Solving all types of customer queries to conclusion, with maximum ‘get it right first time’, reflected in individual Heartbeat results.
Accurately reporting information on customer’s accounts.
Clear and concise notes to capture all customer interactions
Giving customers accurate and timely information, demonstrated in quality monitoring of calls and emails

Who are we looking for?
 

To be successful in this role we would love you to have the following skills and experience;

Passionate about delivering an exceptional customer service
Excellent communication & listening skills
The ability to communicate at all levels
Willing to learn
Confident in using computer systems

Remote working requirements:
 

In order to be successful in this home-based role there are some minimum requirements that you would need to commit to:

Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:
Min Download speed – 10Mbps, Min Upload Speed – 5Mbps
Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection.
You will need a desk and suitable chair to work from comfortably and professionally.
You will be provided with a laptop and headset, additional items can be ordered through the system upon joining the business.

Together we can
 

Vodafone is committed to attracting, developing and retaining the very best talent. Inclusion for all is a key pillar of our purpose with the belief that diversity plays an important role in the success of our business. We actively encourage growth and progression for all employees.

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

Posting End Date: 29/12/21 

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »