Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Purpose

The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

Key Responsibilities

• Providing support to the client and answer calls and emails in a professional and timely manner
• 
  Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drive them to attend within required SLA’s
• Driving the engineering team to attend to all callouts within required SLA’s
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this

Experience, Knowledge, Skills and Abilities

·       Education

• Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. 
• Education to A-Level/HNC standard would be beneficial

Training 

• Very proficient in the use of Outlook, Word, Excel, Access and 
• PowerPoint. Excel skills to include basic functions, v-lookups, etc.
• Experience of using Dynamics, Concept, Maximo.

Experience 

• Experience of a similar customer facing role in a medium-sized business. 
• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.