About the Role

The OneGov team are looking for a Database Support Analyst to join their team.

Responsibilities include:

Provide day-to-day database support of OneGov applications

Provide timely troubleshooting and resolution of database incidents, problems and service requests; maintain incident action logs and document workaround and issues. Managing incidents within SLAs

Support development and testing team on batch data load process

About You

To be successful in this role you have the following skills and experience:

3+ years hands-on experience with Microsoft SQL Server T-SQL, SSIS, SSRS

Experience with Database/SQL performance tuning and optimisation

Experience with SQL Agent job scheduling and monitoring

Experience with Cloud technologies and ETL integration is highly regarded

Proficiency with PowerShell scripting is a plus

Advantageous if you have worked in CRM environment such as Siebel and Salesforce

Good oral, written and interpersonal communication skills

Tertiary qualification in Information Technology or a related field or equivalent work experience.

Willingness to work after hours and on weekends when required for production support and deployment activities

Salary Grade 7/8, with the base salary for this role starting at 99,431 base plus superannuation

Click to access the Role Description. For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au.

Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medical contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered. These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position. If you have a medical contraindication which may prevent you from complying with this requirement, please contact caitlin.birrell@customerservice.nsw.gov.au to discuss your circumstances.

Closing Date: Friday 8th April 2022 at 9:59am

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via caitlin.birrell@customerservice.nsw.gov.au