Position Overview:

The DEO must have a strong familiarity with computers and software to maintain and update customer/

contractor accounts. The DEO will provide our customers with a high level of customer service in person and over the phone. They are responsible for receiving payments and crediting returns to customer/contractor accounts, preparing monthly statements, keeping accurate records of the status of accounts, and processing supplier returns and credits. The DEO may also assume key holder responsibilities and assist with opening and closing procedures.

Responsibilities include, but are not limited to:

• Greets customers warmly and ensure to provide first class customer service at all times
• Responds to customer inquiries and resolve customer concerns regarding their accounts in person and over the phone in a courteous and professional manner
• Maintains customer/ contractor confidence and protects operations by keeping information confidential
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data as necessary
• Balances cash sheets from the previous day to ensure the totals balance and investigate any discrepancies
• Scan collect now, later and deliveries from day prior and scan to retail manager for approval
• Management of electronic and paper files
• Management of petty cash
• Review all orders to ensure they are up to date and close off those that are completed or have been cancelled as required
• Processes payments and/or returns on customer/contractor accounts and maintain their records by scanning and attaching corresponding documents to their account
• Match invoices/purchase orders to packing slips of received products to check for discrepancies and contact suppliers when products are missing or prices vary
• Processes supplier returns/credits by processing appropriate paperwork, sending for supplier approval and set up delivery as required
• Obtain authorization from supplier to return or destroy damaged and returned goods
• Populates inventory counts and runs variances to ensure annual inventory runs smoothly
• Management of inventory adjustment for the store
• May assume Key Holder responsibilities which include opening and closing store duties
• Creates purchase orders for specialty inventory
• Runs monthly statements and sends to customers/contractors accordingly
• Assists in staffing the Sales Desks and Cash as required
• Assist to train new Cashiers on all necessary cash duties by positively reinforcing successful performance and giving encouraging coaching as needed
• Keeps inventory of store office supplies and replenishes as necessary
• Receives store mail and distributes accordingly along with management of store e-mail account
• Keep the work area clean and tidy
• Comply with Moffatt and Powell policies and procedures
• Perform other duties as assigned by management