AREA OF RESPONSIBILITY:

Reporting to the Supervisor, this position performs data entry, data editing and word processing using various applications for parks maintenance management and payroll system. This position also generates appropriate reports, asset tracking, maintains the division’s attendance records and filing system, and provides guidance and direction to seasonal staff.

Provides exceptional customer service delivery for the various Divisions within Parks Operations by accurately documenting requests, dispatching requests of urgent nature, and redirecting inquiries and complaints.

Inputs, updates and verifies data on all parks maintenance management and payroll information systems; edits daily and updates as needed using various applications and trackers, i.e Infor, Hours of Service tracking, Versatile, Class, GeoMedia, Cemetery system, etc.

Generates payroll, budget and parks maintenance management reports to be used in capital budget preparation and service level delivery.

Maintains attendance records including sick days, vacation and lieu time for full time staff and prepares reports.

Order, receive, track, verify and update asset inventory.

Review tree permit application, enter service requests, track, and liaise with contractors to coordinate work and invoicing.

Monitor, coordinate, and track event equipment requests, and approve or deny based on equipment availability.

Coordinate and prepare schedules, prepare agenda and take minutes of the meeting, and communicate alerts to management.

Utilize 2-way radio to sign in and dispatch snow clearing locations, and monitor incoming weather updates.

Assist in seasonal hiring by coordinating interviews, and preparing packages for students and temporary workers; sort and fulfill clothing orders for seasonal staff and preparing cost breakdown

Provides backup support for Clerk 1 and Cemetery Clerk, involves electronically recording customer service requests.

Acts as information technology transition team member and provides software support to staff.

Maintains division’s filing system.

Provide guidance to summer students.

Maintains photocopying records. Utilizes Microsoft Office and Outlook for various word-processing applications, Microsoft Excel for spreadsheet applications and Microsoft Access for database applications.

Performs additional similar and related duties as assigned.

SELECTION CRITERIA:

High School (Grade 12) graduation plus an additional program of up to one year in Office Administration, or equivalent.

Over one (1) year, up to and including two (2) years of related experience.

Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.

Ability to work independently or as part of a team.

Working knowledge of Microsoft Office Suite.

**Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process will be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #104725 by April 19, 2022 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.