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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

This position provides inbound telephone customer support and determines the nature of the call or inquiry. This position communicates with internal/external customers on a daily basis via phone, fax, and email. This position inputs and processes shipments, domestic and international, in accordance with UPS and local government policies.

Shift Times: Monday to Friday- 11:30pm to 04:30am (flexibility required)

Responsibilities:

Screens incoming calls.

Keys data accurately within time specific deadlines into UPS systems.

Checks and forwards legal documentation.

Provides administrative support to Management team

Qualifications:

Excellent communication skills

Accurate typing speed of 30+ words per minute

Ability to work in a fast-paced, high-pressure environment

Availability to work flexible shift hours, up to 5 days per week

Compensation and benefits:

Starting at $15.12 per hour, 12 months’ merit increases (annual appraisal)

Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service

2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years)

5 personal days after 60 days’ initial probation

Weekly payments/direct deposit – every Friday

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.