Company Description

At Meridian, we generate electricity from 100% renewable resources – wind, water and sun. We retail electricity to more than 390,000 customer connections including homes, businesses and farms across New Zealand. Sustainability sits firmly in our DNA both socially and environmentally. We proudly support KidsCan and the Kākāpō Recovery Program; as well as getting stuck in behind our asset communities, helping them be the best that they can.

Clean Energy for a fairer and healthier world is at the heart of our business, how we operate and how we treat each other. It’s the purpose that we live and breathe.

Job Description

Here at Meridian, customers are at the heart of everything we do, so this role will play a crucial part in ensuring we maintain that. This is an operational role where you’ll provide strategic insights and tailored workforce and resource management solutions for our Contact Centre.

You’ll focus largely on workforce planning, real-time resource management and also look at performance across the team and manage accordingly. You’ll provide insightful reporting on trends and workforce related analytics, and proactively identify opportunities for improvement. You’ll be a central point of contact for Team Leaders and the Contact Centre Manager, as well as work closely with other managers as required or get involved with project work as an expert on resource management.

What you'll bring:

You'll be an experienced omni channel Contact Centre professional, with a deep understanding and expertise in workforce management practice within a mid to large organisation.

Experience with Genesys Cloud is preferred, or competency using a similar system. You’ll be analytically minded and enjoy drawing insights from complex data to help our call centre improve their performance.

You’ll be a great communicator as relationship building will be an important piece of this role where you’ll working closely with managers providing guidance and support.

You’ll also have a direct report, so leadership experience through critical influencing and people management skills will be beneficial.

Additional Information

We’ve got a strong culture - we like to work hard and have fun while we’re doing it. We live by three ‘How to Be’s’: be gutsy, be a good human, and be in the waka.

Meridian is truly flexible, diverse and inclusive: in our workplace, you can feel comfortable bringing your whole self to work. Our flexible work options make things easier for you and your whānau. And we also offer an attractive salary package and benefits like life and income protection insurance, enhanced leave, KiwiSaver and parental leave provisions, discounts from Meridian and other organisations, and a Meridian employee share scheme.

All in all, we reckon we’ve got a pretty special place to work. If you think you’re an awesome fit not only for this role but for Meridian, apply today and tell us why!

If you’ve any questions, please email careers@meridianenergy.co.nz and someone will get back to you.

Advertising closes on Sunday 10th April (please note this is subject to change)

Meridian Energy