Customer/Tech Training Instructor 2

Customer/Tech Training Instructor 2

Customer/Tech Training Instructor 2

Job Overview

San Francisco, California
Job Type
Full Time Job
Job ID
Date Posted
8 months ago
Zara Davies
Job Views

Job Description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!


Adobe Digital Learning Services, Workfront Instructor

Adobe believes in hiring the very best and that’s why our dynamic working environment has received awards throughout the globe. Recognizing that employees are at the core of our success, Adobe recruits and retains highly qualified and motivated individuals, builds an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an opportunity to share in the company’s success.

Experience A Day in the Life at Adobe.

Position Summary

This is an excellent opportunity for you with a strong education delivery and technical background to work in a rapidly growing, dynamic environment. The Adobe Workfront training delivery team assists clients and partners in learning how to best apply our products and build abilities and experience over time. We strive to provide a growing level of learning opportunities for you. Execution with a high degree of quality, delight our customers and ease of doing business with is of the highest importance.

Adobe needs hardworking and self-motivated people, like you to effectively disseminate the necessary knowledge of Adobe Workfront solutions to our customers so that they can be successful with their deployment and increase adoption of the tools.


  • Deliver exceptional training to audiences that range from End Users, Developers, admins and architects
  • Prepare your training environment using physical computers, AWS or other Cloud classroom
  • Deliver training in a variety of modalities including but not limited to Instructor-led, Virtual instructor-led, public classes and private on-sites
  • Collaborate with your colleagues on curriculum updates and customer feedback
  • Course curriculum development
  • Actively stay abreast of the latest product developments
  • Handle your training engagements from scoping to travel
  • Use good judgment on travel and expenses
  • Identify sales opportunities during engagements and forward to sales team
  • Onsite travel to customer sites may be needed (50-75%)
  • Achieve a high level of customer evaluation score
  • Meet or exceed the minimum instructional utilization


  • Excellent Presentation and communication Skills and command of the classroom
  • Ability to multi-task and possess excellent time-management skills
  • Ability to handle diverse audience including international learners
  • Strong interpersonal and prioritization skills, pay attention to details.


  • Exceptional customer facing skills
  • Eager to learn new applications of traditional technologies
  • Passionate about the customer experience and driving customer success
  • Able to articulate and convey technical concepts to a mixed audience
  • Familiarity with Enterprise software and project implementation life cycles is a plus
  • Experience in work management systems, digital asset management, and/or website development
  • Experience with virtual/in-person communicating technical content, training, or leading workshops
  • Proficiency with Object-Oriented Programming Methodology & Practices
  • Proficiency with front end languages such as HTML.
  • Familiarity with project management methodologies
  • Familiarity with agile methodology
  • Familiarity with hierarchy dataset structures and data schemas
  • Familiarity with JSON, SQL, REST, Webhooks
  • Familiarity with API tools, such as Postman
  • 4-year college degree in a technical or instructing field. Equivalent experience accepted


  • Industry-competitive salary.
  • Comprehensive medical, dental and vision plans.
  • Generous time off, including 4 weeks of paid sabbatical after 5 years.
  • $10,000 educational reimbursement per year.
  • Generous 401-K company match of 50 percent of the first 6 percent of eligible compensation.
  • Generous commuter benefit.
  • Relevant and exciting work.
  • Open and informal environment.
  • And much more…

Adobe is an equal opportunity and affirmative action employer. We encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.

Colorado Starting Salary: $68,100 - $88,400

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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