Make Someone's Day

Are you a well-organised and caring customer support agent looking for a fantastic opportunity to develop your career in a fast-growing social impact start-up? At Good Life Sorted we're professionalising home help for elderly people and are looking for a technically-literate Customer Experience Specialist with an excellent phone manner to match our fast-growing community of elderly customers to vetted Helpers in their area.

About Good Life Sorted

Launched in 2019, Good Life Sorted is an online marketplace connecting older adults and their families with hand-picked local Helpers, who provide a range of home help services like cleaning, welfare checks, laundry, shopping, dog walking, meal preparation and above all, companionship. Following a successful launch and recent funding round we are growing our team and embarking on our next phase of rapid expansion.

Key responsibilities

• Be the first point of contact for inbound enquiries, understand their needs, and match them with the most suitable Helper, over the phone and via email.
• Handle existing customer queries and ensure a smooth and positive experience throughout their journey, obtaining feedback and measuring the positive impact of our service.
• Manage your time and workload to ensure customers are receiving prompt replies and KPIs are met in line with company growth.
• Work with our community of Helpers; booking them with local customers, answering queries and supporting them to build their schedule and maximise their availability.
• Complete admin tasks with great attention to detail to ensure confidentiality and efficiency.

About you

• Relevant experience in a customer facing role.
• Confident phone manner, excellent listening skills and a strong empathy with older adults.
• Strong technical abilities, proficient in Excel and a range of software programmes.
• Highly self-motivated, with a positive 'can-do' attitude and a flexible approach.
  Exceptional organisational and problem solving skills with a strong attention to detail.
• Excellent written English.
• A desire to take on a role with a social purpose that improves the lives of our elderly customers and creates well-paid, rewarding and flexible work for our helpers.