Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

We are looking for a Customer Support Co-ordinator to join our team in Rockhampton on a full-time basis.

This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

The core responsibilities in this role include but are not limited:

Processing purchase orders

Liaising with customers on a daily basis

Processing enquiries efficiently and pro-actively resolving client issues

Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables

Make outgoing calls to our existing client database to promote our products and services

Coordinate, schedule and process jobs through an internal software

Processing and Approving invoices for customers through an internal software

Building and maintaining relationships with customers and suppliers

Stocktake process- entering counts and reconciling at end of month

Reviewing new sales and uploading contracts

Requirements:

Previous working experience in a similar role (customer service/ administration/ reception and support)

High attention to detail and excellent organisational skills

Excellent customer service skills

Intermediate computer skills

Complaint handling and conflict resolution skills

Ability to work under pressure, multi-task and work autonomously

Outstanding verbal and written communication skills

Love working in a team environment

Experience using Ariba would be an advantage.

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.

The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination (including booster) by all our colleagues against COVID-19.

If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.