Looking for a new start in 2022? We have a perm role for a Customer support & Clinical records coordinator at our MercyAscot Hospitals.

Bring your Customer Service skill, as they will be well utilised and acknowledged, every day by helping people.

New Zealand's largest private surgical facility is looking for a customer-centric support person, to attend to our front desks at MercyAscot Hospitals. This role is to deliver excellent customer experience by providing support services to the organisation and its customers through the effective management of Main Reception, CS Patient Admission Reception, MercyAscot clinical records, and all other related administrative functions.

Reporting to the Team Leader - Customer Support, you will be part of the MercyAscot Customer Support team providing front-of-house support across both hospitals.

Key responsibilities in this role include:

• Greeting, directing, and assisting patients and visitors at the main reception
• Processing patient registrations
• Distribution of clinical records in preparations for procedures within MercyAscot
• Maintaining patient safe record storage and availability through the facilitation of chart location activities, including requests from other institutions
• Ensuring the reception area is clean and tidy
• Arranging incoming and outgoing couriers
• Processing incoming emails from our website
• Backup administration support for the wider Customer Support Team

We are looking for candidates with:

• High level of professionalism as well as proven experience in a frontline customer service role
• Superb communication skills
• Strong administration and multi-tasking skills
• Attention to detail and a can-do attitude
• Experience using the MS Office Suite (Word, Excel, Outlook)

What can MercyAscot offer you?

• Free onsite car parking
• Opportunity to build your career with an organisation that is values-driven and known for its exceptional customer service
• Supportive team environment
• Christmas closedown that allows you to enjoy the festive season with your friends and family
• And many more benefits on offer

If you love teamwork, are flexible with shift options, and want to be part of a dynamic and ever-growing organisation, hit APPLY now!

Please note shortlisting and interviews for this position will take place during early February 2022.