At essano, we’re driven by doing what’s right for your skin, the planet and all our furry friends. Our talented team of experts create quality, natural beauty products that are accessible for all, right here in New Zealand in our on-site lab and factory. 

If you’ve always wanted to work for an innovative New Zealand brand, we have an amazing opportunity for a part-time Customer Support Assistant (20-hours per week) to join our digital team.

We are looking for someone to put our beautiful customers at the heart of what you do and provide an impeccable customer experience across social media, email and telephone. 

About The Role 

Reporting to our Digital Channel Manager you will be managing incoming customer queries, assisting customers with order and product issues, and providing the first point of contact for customers through social media, emails and telephone calls. 

You’ll create memorable interactions, drive engagement, resolve queries and communicate as the voice of essano on social media, providing our customers accurate information by using the right tools and methods. 

What you must have:

• A positive can-do attitude
• You love all things social media and understand how to leverage social channels to engage with customers
• Experience working in customer service
• The ability to maintain a positive, empathetic attitude towards customers at all times

You’ll ideally have:

• A relevant marketing qualification
• Proficiency with MS Office and CRM software
• Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer
• Strong phone contact handling skills and active listening skills
• Strong command of the English language
• Experience managing and/or high proficiency with Social Media channels (Facebook, Instagram, LinkedIn, TikTok)
• Some graphic design experience would be useful, but not essential

A true leader in natural beauty, Essano Limited is an NZ success story. We have grown from a partnership of two Kiwi innovators to a team of talented, fun-loving experts, still based here in New Zealand. We create award-winning formulations and unique product ranges, retailing in over 6000 stores and online in countries across the globe. 

We’re on an exciting journey… as one of the fastest-growing FMCG companies in New Zealand, so the timing is never better to come and join us and help connect more people to the quality, natural beauty products they love. 

There are lots of good reasons to join us! Here are some of the benefits of working at essano: 

• Flexible work options including some work from home
• Access to discounted products across essano brands
• Opportunity to give back to the community through our volunteer programme
• A wellbeing and cultural programme with regular social events
• Work with a diverse group of passionate people
• Free parking

If this sounds like you, please APPLY NOW

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.