If you pride yourself on providing exceptional customer support, finding solutions and making sure all the details are ticked off, then this role could be exactly what you’re after!

About us

At Seed Innovations, a division of South Pacific Seed Sales (NZ) Ltd, we’ve been treating our own exclusive range of vegetable varieties and providing seed treatment services, for customers throughout New Zealand and the Pacific Islands since 2014. 

We’re a close-knit team who thrive on providing top quality product to our customers, whilst having fun together.  We are proud that our varieties are GMO free, our people are highly knowledgeable and well respected in the NZ vegetable market and our varieties are tested on farm or in the greenhouse here in NZ.  We are strong advocates of “seeds for a healthy life” and supply vegetable seeds to all early childhood centres and primary schools throughout NZ in conjunction with 5+ A Day, and we believe in nurturing talent for our industry through our sponsorship of the Young Vegetable Grower of the Year and the Young Grower group that we run.  

The Role

As our Customer Support Administrator, you’d be working in our purpose-built, custom seed processing facility based in Pukekohe and would be primarily responsible for:

• Providing customers with professional, timely and accurate solutions
• Managing client accounts and maintaining relationships
• Managing the quality of shipments
• Order processing and data control
• Monitoring the supply of shipments
• Coordination of product development programme
• Developing and implementing of import/export procedures

The Benefits

• Competitive salary
• Participation in company-wide bonus and share scheme
• Life and Income Protection Insurance
• Ongoing training & professional development
• Develop knowledge of a specialist sector
• Opportunities for promotion & advancement within the company for those with proven track record
• A range of wellness benefits
• Gain essential employment

Skills and Experience

The role will involve communication with suppliers, service providers, transport companies and customers. The ideal candidate will possess the below attributes:

• A good understanding and experience of customer service and logistics
• Effective at building solid customer and team relationships
• Desire to and ability to provide outstanding and professional customer service
• Precision with information and data accuracy
• Ability to effectively follow processes
• Be organised, efficient and able to meet deadlines
• Excellent oral and written communication
• Strong excel based skill set with ability to learn programmes easily
• A self-starter, reliable and able to work without supervision
• Effective and proactive problem solver

Your hours will be 40-50 hours per week, as rostered, Monday-Friday between 5am-8pm.  Weekend work may be available from time to time as agreed.

To Apply

This is a great opportunity for the right candidate looking to grow and expand on their current experience in customer services and logistics, and be part of an excellent team culture with dedicated support levels.

If you believe this is the role you’ve been looking for, send your CV and cover letter by clicking on the Apply button. Only applicants with the legal right to work in New Zealand should apply.