Full job description

FlashBox is a last-mile delivery start-up headquartered in Toronto. We have rapidly grown to deliver products across the GTA through our offering of low prices and high-quality service. What sets us apart from the competition is that we develop our software in-house; this allows us to develop new products based on customer requests. In addition, our solutions are available to every business, regardless of their size or industry.

The Role:

We are growing our sales team and adding a Customer Success Specialist to work hand in hand with our Sales and Operations teams to provide support to our client base.

Responsibilities:

- Develop healthy merchant relationships
- Enhance merchant training on our FlashBox platform
- Evaluate and Analyze our merchant\'s needs
- Build trust and transparency with our merchants
- Onboard new merchants
- Act as a merchant advocate
- Educate merchants about our platform services and any upgrades they would like to make
- Problem solve to come up with new solutions that help increase our merchant\'s business
- Promote merchant loyalty

Requirements:

- Emotional empathy is a must. As the merchant advocate, you must understand the situation from multiple points of view
- Proven experience in taking on multiple tasks simultaneously, prioritizing and bringing each task to fruition is a must-have
- 2+ years in communications, marketing, sales, account management, or customer success
- Experience working in a startup considered an asset
- Experience working with multiple tools
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and problem-solving mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities

Bring yourself. FlashBox is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Benefits

- Working in a dynamic environment
- Competitive benefits package
- Equity sharing
- Competitive pay package