Minimum qualifications:

• Experience driving technology and digital transformation programs for external customers utilizing cloud-based solutions, for productivity and workplace solutions
• Experience in creating strategic roadmaps with customer stakeholders to help drive solution adoption and business value
• Experience supporting enterprise customers in IaaS, PaaS or SaaS

Preferred qualifications:

• Master's degree in a management, technical or engineering field
• Customer-facing work experience, including C-suite level governance and reporting
• Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations
• Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers
• Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem
• Excellent communication, presentation and program management skills

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Within Google Cloud Platform (GCP), our horizontal solutions enable organizations to transform their capabilities in areas such as Analytics, Security, and Productivity & Collaboration. Our Customer Success Solutions team works with customers to help them adopt and drive business value from these solutions, building customer loyalty and ensuring that they are able to maximize their investments in Google Cloud.

You are an expert in digital workplace transformation, with deep knowledge of the customer personas and of the technology and industry trends that are driving businesses to evolve the way they work.

For the portfolio of accounts that you directly manage, you’ll partner with customers to develop a plan that aligns their business needs to success accelerators (e.g., organizational, program, change management and technical strategies designed to reduce time to value for solutions).

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives
• Guide senior customer stakeholders through the changes needed to unlock the full value of Google Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value
• Partner with customers to identify success services that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and metrics
• Serve as a subject-matter expert in digital productivity and collaboration, provide thought leadership to customers at Executive and Practitioner levels
• Drive the successful onboarding and adoption of productivity and collaboration solutions for a portfolio of accounts primarily focusing on Google Workspace