WS Audiology Australia/New Zealand is a world leading Hearing Aid manufacturing company. Our philosophy revolves around improving the lives of people living with hearing loss.  We pioneer technologies and services that help people hear the sounds that make life wonderful. 

We are presently inviting applications for a position in our Customer Solutions Team located in Ellerslie, Auckland.  

Whilst the position is based in Auckland, the ideal candidate will be part of the Australia/New Zealand Customer Solutions team and will support both Australian and New Zealand clients. 

The ideal candidate would be solution focused and willing to take on a challenge to help us provide industry leading service and support.

To be successful in this role you must possess:

Minimum of 2 years experience in a customer service role combined with;

• Strong administration skills coupled with first class communication skills
• Experience working in a team focused environment
• A proven track record in building great relationships and assisting customers with positive enthusiasm
• A very high level of attention to detail
• Self motivated, fast learner with the ability to multi-task
• Intermediate MS Office skills, LN Infor or other CRM systems would be highly regarded
• The role requires the ability to travel to Australia 2-3 times per year.

 Your Responsibilities:

 You will be required to do a variety of tasks that include, but are not limited to;

• Dealing with both internal and external customers’ queries via phone and email. As such the successful candidate will require excellent written and verbal communication skills
• Be solutions oriented, with a willingness to always go the extra mile to support our customers
• Ability to manage and deal with customer complaints
• Processing and entering new orders
• Ability to liaise with internal departments to provide timely resolutions for customer queries
• Work in collaboration with Field sales team to ensure the highest level of customer satisfaction.

If you would like to join our Team at WSAudiology, an innovator in the hearing industry and where you can be confident your work is helping the lives of those in our community living with hearing loss, please forward your resume and a 1-page cover letter. Closing date for applications are Friday, 22nd April 2022. 

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
  
  
• Do you have customer service experience?
  
  
• What's your expected annual base salary?
  
  
• How much notice are you required to give your current employer?
  
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