Full job description

2220 Midland Ave, 50 Administration Isle

Toronto, Ontario, M1P 3E6

Canada

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2220 Midland Ave, 50 Administration Isle

Toronto, Ontario, M1P 3E6

Canada tag. This text will populate the Job Ad page once you add the job description tag (shown above). Please use the WestRock standard posting format which can be found on the HR resource site. 3) DO NOT delete or copy over the TAGS listed below in the Description. Customer Services Project Mana Midland

2220 Midland Ave, 50 Administration Isle

Toronto, Ontario, M1P 3E6

Canada

What does WestRock do?

WestRock is a

diverse, global organization, employing more than 50,000 employees

worldwide. We specialize in packaging concepts in several markets

including healthcare, consumer products and confectionary products. Our

facility is in Scarborough with easy access to public transportation.

Learn more at www.westrock.com.

Career Opportunity:

The WestRock Midland

facility is looking for a Customer Service Project Manager to work with

the Customer Services team. This position reports to

the Ontario Operations Manager. The ideal candidate will help create and grow

satisfied customers by courteously receiving all calls, entering complete and

clear orders from customers and sales forces, soliciting add-on sales,

assisting customers, preparing, entering, and monitoring progress of customer

orders for strategic accounts, and facilitating production of special projects

Job

Duties:

Supervises special projects through planning and scheduling of work to specific accounts.

Manages special packaging projects using analysis and implementing improvements that reflect cost benefits.

Provides single point of contact for strategic customers and sales staff for specific customer and/or project information.

Serves as primary contact between sales, customer, and internal production operations.

Assists customers at the request of or in the absence of sales.

Develops project time lines and monitors to ensure on-time delivery.

Initiates, tracks, organizes, prioritizes and monitors multiple projects through development, production, and fulfillment.

Provides continuous assistance/communication to production flow.

Uses creative problem solving to achieve sales and customer objectives.

Provides prompt communication to the customer and sales representative regarding existing challenges in meeting requested ship dates.

Communicates customer expectations to planning and scheduling.

Gathers input, evaluates, and makes recommendations from technical standpoint concerning cost, production schedule, etc. based on customers’ needs.

Compares in-coming work specifications with specifications used for estimate; recognizes changes in job specifications requiring re-estimation.

Receives, evaluates, and distributes customer supplied materials and/or information to appropriate department(s).

Interprets requests for developmental and other artwork and communicates needs to appropriate department(s).

Prepares quotation request for estimators and presents appropriate quotes to customers both internal and external as required.

Reviews costing and invoicing to ensure agreement with signed quotes.

Remains "on

call" to answer production questions

Maintains accurate, written records of all events; alerts both internal staff and customer if significant problems affect either scheduled delivery or final job cost (e.g., heavy, multiple customer alterations).

Assists sales in technical communications to customers.

Initiates, manages, and supervises vendor managed inventory accounts keeping the acceptable levels and understanding all customer requirements from inception to delivery.

Assists in securing new business.

Participates in customer visits and presentations on and off site.

Performs other job duties as assigned.

What you need to work at WestRock:

High school diploma or general education degree (G.E.D.); Associate's or bachelor’s degree preferred.

Minimum two years' related experience.

Proficient using Microsoft Office products, including Microsoft Word, Excel, and PowerPoint.

Demonstrates understanding of product/project specifications.

Demonstrates understanding of the functions and capabilities of each production area.

Strong organizational skills, including the ability to manage competing priorities and multiple projects in a fast-paced environment.

Must detail-oriented with effective follow through.

Must have excellent interpersonal communication skills.

Must be reliable and able to maintain good attendance.

Must pass color vision and color hue tests.

Why

work with WestRock:

An Employer that cares about health and safety

A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.

A management team committed to WestRock's

values of Respect, Accountability, Integrity and Excellence

As part of our

commitment to accessibility for all persons with disabilities, WestRock will,

upon request from the applicant, provide accommodation during the recruitment

process to ensure equal access to applicants with disabilities. Please contact WestRock, Human Resources at 905-691-9137 about your needs and we will consult

with you to ensure suitable accommodation is provided.

Please

apply on www.westrock.com/careers.

What does WestRock do?

WestRock is a

diverse, global organization, employing more than 50,000 employees

worldwide. We specialize in packaging concepts in several markets

including healthcare, consumer products and confectionary products. Our

facility is in Scarborough with easy access to public transportation.

Learn more at www.westrock.com.

Career Opportunity:

The WestRock Midland

facility is looking for a Customer Service Project Manager to work with

the Customer Services team. This position reports to

the Ontario Operations Manager. The ideal candidate will help create and grow

satisfied customers by courteously receiving all calls, entering complete and

clear orders from customers and sales forces, soliciting add-on sales,

assisting customers, preparing, entering, and monitoring progress of customer

orders for strategic accounts, and facilitating production of special projects

Job

Duties:

Supervises special projects through planning and scheduling of work to specific accounts.

Manages special packaging projects using analysis and implementing improvements that reflect cost benefits.

Provides single point of contact for strategic customers and sales staff for specific customer and/or project information.

Serves as primary contact between sales, customer, and internal production operations.

Assists customers at the request of or in the absence of sales.

Develops project time lines and monitors to ensure on-time delivery.

Initiates, tracks, organizes, prioritizes and monitors multiple projects through development, production, and fulfillment.

Provides continuous assistance/communication to production flow.

Uses creative problem solving to achieve sales and customer objectives.

Provides prompt communication to the customer and sales representative regarding existing challenges in meeting requested ship dates.

Communicates customer expectations to planning and scheduling.

Gathers input, evaluates, and makes recommendations from technical standpoint concerning cost, production schedule, etc. based on customers’ needs.

Compares in-coming work specifications with specifications used for estimate; recognizes changes in job specifications requiring re-estimation.

Receives, evaluates, and distributes customer supplied materials and/or information to appropriate department(s).

Interprets requests for developmental and other artwork and communicates needs to appropriate department(s).

Prepares quotation request for estimators and presents appropriate quotes to customers both internal and external as required.

Reviews costing and invoicing to ensure agreement with signed quotes.

Remains "on

call" to answer production questions

Maintains accurate, written records of all events; alerts both internal staff and customer if significant problems affect either scheduled delivery or final job cost (e.g., heavy, multiple customer alterations).

Assists sales in technical communications to customers.

Initiates, manages, and supervises vendor managed inventory accounts keeping the acceptable levels and understanding all customer requirements from inception to delivery.

Assists in securing new business.

Participates in customer visits and presentations on and off site.

Performs other job duties as assigned.

What you need to work at WestRock:

High school diploma or general education degree (G.E.D.); Associate's or bachelor’s degree preferred.

Minimum two years' related experience.

Proficient using Microsoft Office products, including Microsoft Word, Excel, and PowerPoint.

Demonstrates understanding of product/project specifications.

Demonstrates understanding of the functions and capabilities of each production area.

Strong organizational skills, including the ability to manage competing priorities and multiple projects in a fast-paced environment.

Must detail-oriented with effective follow through.

Must have excellent interpersonal communication skills.

Must be reliable and able to maintain good attendance.

Must pass color vision and color hue tests.

Why

work with WestRock:

An Employer that cares about health and safety

A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.

A management team committed to WestRock's

values of Respect, Accountability, Integrity and Excellence

As part of our

commitment to accessibility for all persons with disabilities, WestRock will,

upon request from the applicant, provide accommodation during the recruitment

process to ensure equal access to applicants with disabilities. Please contact WestRock, Human Resources at 905-691-9137 about your needs and we will consult

with you to ensure suitable accommodation is provided.

Please

apply on www.westrock.com/careers.