Job Specification:

As a Customer Service Advisor, you will be working on behalf of our telecom’s client, taking calls from customers who are troubleshooting issues related to telecoms, network, broadband, Wi-Fi and set-top box. Using the systems and diagnostic tools provided, you will walk the customer through their query and look to provide a first-time resolution.

The Technical Support Associate is responsible for providing the very best in customer service and technical support to customers, whilst maintaining an excellent customer experience.

What we are looking for…

• A background in a customer facing role (Technical/Customer Service, First Line Support or Technical Support would be highly desirable)

• You’ll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers, with good listening skills to boot

• Good problem-solving skills

• Able to manage your time wisely to meet call handle time, and work to targets

• Excellent communication skills and technical aptitude, learn new systems, products / services and retain information

• Ability to multi-task and use various systems whilst engaging with customers over the phone

• Flexible approach to working hours

What you will get in return…

• £21,000 PA

• 28 days holiday (inclusive of 8 bank holidays)

• Pension

• Health Insurance

• Comprehensive five-week training program, to teach you everything you need to know, plus weekly coaching sessions to help you hone your skills

• Tech Mahindra University, as your career grows so will your skills and knowledge

• Play your part in our community and charity initiatives and make a difference

• Be part of the Tech Mahindra family and RISE with us