Customer Service Advisor

Teleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021!  Each Interaction Matters

Benefits of being a Customer Service Representative 

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Job Overview

• Start Date: 07/02/2022
• Salary: Â£10.89 per hour £22,651.20 per annum (Salary increases to £23,545.60 after 6 months if minimum competencies displayed) 
• Location: Maxim Park, EuroCentral
• Shifts: 11am - 8pm, Monday - Friday
• Training: 22 Days - On site training, full attendance required
• Contract: Permanent
• Probity: DBS and Credit Check. Cost covered by employer

Key Responsibilities

• Resolve enquiries with speed and precision
• Delight customers by providing timely, accurate and expert advice
• Deliver a service where patience, empathy and building rapport are central
• Record, track, and effectively resolve incidents and queries
• Create clear notes on customers’ accounts with relevant details
• Comply with the company’s policies and practices
• Update your knowledge through the associated guidelines and procedures
• Manage databases, tools, applications and operating systems
• Strive to achieve first call resolution

Candidate Requirements

• Strong Verbal and written skills with the ability to show attention to detail
• Problem solving and strong communications skills
• Professional and friendly telephone manner
• Customer Service or Contact Centre experience
• Experience of working with computers and achieving targets
• High levels of patience when dealing with difficult situations
• A good consistent typing speed
• Take ownership of situations with positivity and a can-do attitude
• Able to work within a fast paced, engaging environment

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population.

We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.
We constantly invest in research and development and get a deeper understanding of

customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

What we offer

• Comprehensive initial training.
• Recognition schemes
• On-going coaching and development and genuine opportunities to develop your career with the company’s management programmes

• Discounts on top retail brands

• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2

• Pension Scheme
• Sports & Social Scheme
• Refer a friend and Earn scheme – Up to £900 for each individual referred
• Discounted holidays, flights and hotels
• Discounted utility bills
• Discounted cinema tickets