Benefits of being a Customer Service Representative 

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Job Overview

• Start Date: 06/12/21
• Salary: Ã‚£18,525 per annum
• Location: Work from home and Glasgow office based roles available
• Site: Glasgow City Park for those wanting office based role.  Work from home also available 
• Shifts: Full time 37.5 hours.  Current hours Monday to Friday 9am-5:30pm, full flexibility required until 8pm weekdays and Saturdays 9am-1pm to cover potential extension of hours.
• Training Duration: 2 weeks, full attendance required
• Contract: Permanent

Day to day responsibilities of the Customer Service Representative

• This is a varied role taking inbound calls, corresponding via social media and email for a Financial Services campaign and providing a professional, efficient, courteous, empathetic and accurate journey for customers
• Demonstrate a high level of World Class Service in a fast paced environment.
• Taking ownership of resolving Customers queries and concerns at first point of contact to prevent escalations and ensure customer retention
• Responsible for regularly updating own knowledge on FSA regulations, company products, processes and procedures in order to provide the best, accurate customer information at all times and fulfil our regulatory requirements.
• Maintain complete and accurate records to ensure continuity of service for the customer
• Desire to work collaboratively to build close professional relationships and support the needs of our customers (members, brokers and business partners)