Full job description

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

We are looking for a Customer Service Representative who would be interested in a full time (40 hours/week) position. Successful candidates may also have the opportunity for remote work. This position would involve:

Assisting customers with all their inquiries via phone/email/chat ie: tracing/tracking requests

Scheduling & confirming pick ups

Following up on interline requested pick ups

Coordinating with other departments/terminals to ensure customers' requirements are being met

Assisting sales

Qualifications

Professional writing & phone skills

Ability to problem solve

Ability to work as a team & individually

Excellent communication

Reliable

This position would require initial training to be completed at the Head Office in Gore Bay, ON.

Work from home is conditional upon performance. If performance issues arise, you may be asked to return to the office.

Additional Information

As a member of the Customer Service Team, you are also eligible for the following benefits:

Profit Sharing

Benefits (including health and dental)

Opportunities for growth and advancement