GemOne is a TECH company within the TVH Holding that aims at developing future-proof Smart Telematics solutions for optimal fleet performance management in multiple domains such as: track & trace, operational efficiency, security & safety and service & maintenance. We offer cloud-based solutions and the necessary hardware components to intelligently gather and enrich data of industrial equipment to streamline fleet management related processes.

To support the rapid market growth of GemOne's operations, we are looking for a Customer Service Specialist to work in our office in Brisbane. This position reports to the Head of Operations - ASEA. This role plays an integral function in all internal and external customer support needs in the pre-sale, sale and post-sale customer life cycle. The Customer Service Specialist, will assist in all aspects of the Order-to-Cash process, including serving internal (outside sales team) and external clients (dealers).

Responsibilities

Assist in the management of all Order-to-Cash internal and external customer support requirements: order confirmation, order entry, order logistics and invoicing.

Work cross-functionally with other internal company departments: sales, technical support, accounting, senior management, etc.

Address customer order inquiries and resolve any complaints.

Positively contribute to the overall customer experience strategy of GemOne.

Provide and manage basic Tier 3 customer technical support tickets.

Assist with all non-warranty related product returns and credits.

Assist with Customer Service improvement projects.

Assist in the management of inventory stock levels and replenishment orders.

Assist in creating a culture of cross-functional collaboration while breaking down departmental or functional silos.

Assist in the creation of Key Performance Indicators for the Customer Service department.

Take lead in cross-selling and up-selling opportunities with existing, repeat business clients.

Other duties as assigned.

Requirements

Bachelor’s degree in business related field preferred.

2+ years’ experience in Customer Service role.

Excellent communication and organizational skills.

A team player with a flexible attitude, but also a self-motivated individual who can work with minimal supervision by consistently taking the initiative to get things done.

Strong analytical skills, result oriented and a sense of responsibility.

Problem solving attitude and aptitude.

Benefits

A great opportunity to grow personally and professionally in a scale-up environment with the backing and certainty of a large global corporation.

You’ll be part of a dynamic team, where initiative and entrepreneurship are highly valued.

You’ll join an innovative, collaborative, technical and international environment where you have the exciting opportunity to help shape the future of GemOne.

A learning environment with numerous opportunities for personal development, through frequent training (internal & external).

Exposure to some of the world’s latest and most innovative Smart Telematics technology.

For more information, please contact Hanne De Ridder at hanne.de.ridder@gemone.com