Is this role right for you? 

Our client’s customers count on us to be there when they need our support. When contacting us via the telephone they are often poorly and may be going through a challenging and emotional time in their lives and need to speak to us about their private medical insurance cover. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan.  This is a fast paced environment where every customer counts.  

 About You / Your Responsibilities

• You must be passionate about providing the highest level of service & empathy in challenging times
• Use all of your previous experience to tailor your communication with your customers’ needs at the forefront of your mind
• Be confident in using multiple systems; following algorithms & making accurate decisions to determine next steps for your customer
• Be determined to take ownership and provide first contact resolution whilst working towards your daily/weekly/monthly performance measures
• After completing our world class accredited training, you should be someone who takes pride in achieving & exceeding performance measures & supporting customers through emotional situations

Who are we?

 Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. We are in 80 countries, serving 170+ markets, employing 300,000 interaction experts worldwide, speaking 265 languages and dialects.

We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact. We constantly invest in research and development and get a deeper understanding of customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

 What we offer

• Comprehensive initial training.
• Employee recognition schemes
• On-going coaching and development and genuine opportunities to develop your career with the company’s management programmes
• Discounts on top retail brands
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Pension Scheme
• Sports & Social Scheme
• Refer a friend scheme – Up to £900 for each individual referred
• Employee benefits programme which includes discounted holidays, flights and hotels, discounted utility bills and discounted cinema tickets.