Remote opportunities are located for applicants living in the following states : Alabama, Arizona, Arkansas, Florida, Georgia, , Illinois, Indiana, Iowa, Kentucky, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin and Wyoming We invest in our people, process, and technology to create the ideal customer experience during every interaction.

Our hiring and training standards ensure our Service Advisors are efficient, knowledgeable, and friendly. We provide comprehensive ongoing training to ensure our Service Advisors are prepared to deliver an exceptional customer service experience.

Our state-of-the-art technology provides information quickly and consistently to ensure our customers benefit from first call resolution resulting in higher quality and thought leadership scores for our staff.

We encourage professional growth through a structured career path program and pride ourselves on creating a culture surrounded by our five core values, we do the right thing, we draw strength from diversity, we power potential, we put people first, we stay a step ahead to foster positive relationships with each other and our customers.

Forget bankers hours , this team offers schedules that meet modern needs for both customers and employees! A variety of work schedules are available 24 / 7 / 365! If hired, you must be able to attend six weeks of training Monday-Friday, 8 a.

m. - 4 : 30 p.m. (dependent on class location time zones) and successfully complete required program testing. Once training is completed, and 90 days are spent in assigned shift, student schedules can be accommodated.

Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday.

Equitable days off are scheduled during the week in which a weekend shift is worked. Responsibilities include : Answer incoming calls and assist customers with questions and concerns related to their credit card accounts.

Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy Properly diagnose customer needs and proactively educate them about the features and benefits of U.

S. Bank products and services Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.

S. Bank can help meet their financial needs Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.

De-escalate situations involving dissatisfied customers, offering patient assistance and support Guide customers through troubleshooting, navigating the company website / mobile app or using the products or service using digital tools Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including : Health Dental Vision Life insurance programs for the employee and family Short and long term disability Paid time off, including the opportunity to purchase additional vacation time Generous tuition reimbursement program Banking discounts 401K with company match and pension programs Casual attire Explore your career possibilities at U.

S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work.

Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location.

Basic Qualifications - High school diploma or equivalent - Two to four years of experience in a customer service position Preferred Skills / Experience - Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures - Strong telephone and interpersonal skills - Good problem-solving and negotiation skills - Ability to handle difficult customer calls - Proficient computer skills, especially Microsoft Office applications - Effective selling and referral skills - Ability to identify and resolve / escalate problems - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits : Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work / life balance should be easy to achieve.

That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.