If you enjoy working with an awesome team, chatting to a wide variety of people throughout the day and you are an Administration Superstar, then this is the role for you. 

Our themed offices in Wairau Valley are an environment second to none, the minute you walk in the door, you will have a smile on your face.

At Incentive Solutions, we specialise in Incentive and Loyalty Programmes and we are looking for a hardworking and outgoing person to join the team as a Member Care Consultant.

Is communication your middle name? In this role, you will be attending to both Inbound and Outbound calls, ensuring a high level of customer service is delivered in every communication and that all queries are dealt with in a timely and knowledgeable manner.

Key Responsibilities:

• Establishing and nurturing relationships with programme members
• Responding to and resolving queries from our members and stakeholders
• Recording thorough notes of all interactions with our members in their respective client portfolios
• Ability to work to monthly, quarterly and annual goals
• Anything else that comes along during your day

To be successful in the role you will need the following skills:

• Previous experience in a customer service role
• Strong, clear and effective communication skills, both verbal and written
• Time management skills with an ability to follow process
• Excellent attention to detail and accuracy
• A team player attitude with the ability to remain calm and effective under pressure
• Computer literacy with intermediate Excel skills
• Strong will to learn with a â€˜Can-do’ attitude
• CRM experience an advantage but not essential

What we offer:

• Full training given for using all our systems
• A fun, friendly and supportive team
• Salary will be commensurate with experience and skills

We value our people and believe that they are key to our success. We look for candidates who are aligned to our Company Values; people who demonstrate integrity in all of their liaisons, who work together as part of a team, are customer driven including having a passion for what they do and believing anything is possible.

If this sounds like the opportunity you are looking for then it is time to send a Cover Letter and your CV to jobs@incentivesolutions.co.nz.