Description

This Customer Service Representative position via Robert Half might be for you, if you like the idea of working in a dynamic, rapidly-changing call center. If you love building solid customer relationships, you might be the articulate, highly-skilled Customer Service Representative we're looking for. This could be the Stratford, Ontario Customer Service Representative position you're looking for, if you're available for a long-term contract / temporary to hire engagement.

Your responsibilities

- Provide accurate, friendly customer service in a timely fashion

- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

- Retrieve and oversee the sending of written business communications

- Organize and route incoming telephone calls

Requirements

- Proficiency with Microsoft Office required

- Adeptness in Answering Inbound Calls

- Import customer service experience

- Answering Inquiries experience

- Solid understanding of order entry

- Demonstrated knowledge of Email Correspondence

- Experience with Answering Inquiries

- Deep understanding of customer service

- Basic knowledge in computer software programs and office equipment

- Ability to simplify complex problems and build solutions

- Demonstrated talents in communicating and interacting with clients/customers, both internal and external

- Enthusiastic attitude and an engaging businesslike approach

- Experience performing extensive research to resolve complex customer inquiries

- Strong customer service and office administrative skills

- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

- Strong communication skills, both verbally and in writing



If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!