This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Role: Customer Care Specialist

As a Customer Care Specialist, you will be the point of contact for our Homecare and Hospital queries, processing orders, delivering quality customer service to our patients, customers and healthcare professionals and ensuring enquiries are managed in a timely manner.
 

Ultimately, we are looking for the right attitude in our candidates that are customer focused and care about outcomes for our patients. This will initially be a 12-Month contract, based in Mt Wellington, NZ site but there may be an opportunity for future progression with the company. If you bring the attitude and care for what you do, we can train you in the rest.

Key Responsibilities:

• Assist clinics and patients with order related inquiries including product availability, price queries and product or service complaints.
• Ensure order receipt and processing is completed efficiently to ensure customers receive goods as requested.
• Once processed promptly and accurately, liaise with distribution and logistics partners to ensure timely delivery in full.
• Clearly communicate with all Baxter Healthcare customers regarding their orders or queries.
• Liaise with Sales and Marketing staff to complete quotes that reflect Baxter's professionalism and business image.
• Organise return of products and processing of credit in a timely manner to keep customer accounts up to date.

Essential Skills and Qualifications

• Desire to deliver great customer service every time and ability to connect with a diverse range of people
• An empathetic and resilient nature and be able to stay positive even when the pressure may be on;
• Strong customer service
• Experience in a similar role within a fast-paced environment working in supply chain, preferably the Medical industry.
• Sound verbal and written communication with high attention to detail
• High level accuracy, numeracy and demonstrated learning agility
• Strong computer skills with experience using a large ERP system (ideally JDE & SalesForce)
• Growth mindset or experience in process improvements will be highly regarded

Benefits & Culture:

As an Employer of Choice for Gender Equality and winner of the 2019 Women in MedTech Award, Baxter ANZ is focused on being a best place to work. Situated in Mt Wellington, New-Zealand, we offer a dynamic and future focused work environment offering workplace flexibility, additional annual leave and a strong value driven culture.
 

Baxter recognises the importance of flexible work arrangements and we offer remote and hybrid arrangements so that our employees can have work/life balance and support their health & wellbeing. We are proud to introduce BaxFlex, where we maintain our workplace flexibility philosophy while also realising the benefits of connecting in-person on-site.

Apply today and experience a career that matters!

To apply for this position, applicants must be NZ citizens, NZ permanent residents or have unrestricted visas.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status