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Call Centre Agent Job Summary

This is a fantastic opportunity to join an organisation who are committed to making their service personalised and customer focused by being transparent and delivering tailored solutions for each customer to provide them with the best possible insurance product for their needs.

The role will involve making outbound calls and taking inbound calls as well as maintaining customer records.

Call Centre Agent Job Responsibilities and Duties:

• Process customer Insurance policy requests submitted by telephone
• Assist customers with queries on telephone and live chat
• Investigate and help to resolve customer complaints quickly and patiently
• Maintain thorough and accurate customer records
• Keep confidential records and financial information private and secure
• Learn how to use database systems and technology to deliver great customer care
• Liaise with training department in order to improve and learn new skills and processes.  
• Work as part of the sales team to drive positive company sales results
• Work within the regulations set by the FCA
• Build sustainable relationships and engage customers
• Meet personal/team qualitative and quantitative targets

• Professional and friendly telephone manner

Call Centre Agent Qualifications and Skills

• 1-2 years of experience in a sales environment
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

• Ability to help customers to ensure they have chosen the most suitable product