Benefits of being a Customer Service Representative 

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Job Overview

• Start Date: Immediate and ongoing start dates
• Salary: Ã‚£18,532.80 per annum
• Location: Work from home
• Shifts: Full time 40 hours working 5/7 days, full flexibility required Monday to Sunday 8am - 10pm
• Training Duration: 3 weeks, full attendance required
• Contract: Permanent

Teleperformance are partnered with Virgin Media to represent their brand and we are looking to grown our energetic and vibrant team to provide a brilliant service to consumer and small office / home office customers first time, every time.  In return, you’ll get a fantastic benefits package, as well as 50% off your Virgin Media Package (including BB, TV, and mobile) after 3 months’ employment.

Day to day responsibilities of the Customer Service Representative

• You will start your day signing into your systems, making sure you are ready for the day ahead.
• Take ownership of and resolve all customer enquiries from bill and account queries across multiple channels to escalated complaint resolution and fault diagnostics
• We diagnose and fix faults using our catalogue of tools and software, focusing on fixing it first time across multiple channels.
• Resolving escalated issues without hand-off, and where appropriate, make follow-up outbound calls to customers (e.g. after researching a complex query or to confirm an issue has been resolved) and deal with escalated complaints.
• Engage with customers with a warm and friendly welcome, accurately and efficiently guiding the customer through the interaction and giving the customer complete confidence that you will resolve their issue and take ownership of it.
• The ability to handle challenging calls with resilience and determination.