Each Interaction Matters

Benefits of being a Customer Service Representative 

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Job Overview

• Start Date: Variety of start dates throughout November & December
• Salary: Ã‚£18,525 per annum (£9.50 per hour)
• Location: Manchester
• Site: Manchester - office based at our site conveniently located next to Victoria Station.  On successful completion of training, successful candidates will be given the option to work from home if preferred
• Shifts: Full time 37.5 hours per week, full flexibility required Monday to Friday 8am to 6pm and every other Saturday 8am - 2pm.
• Training Duration: 10 weeks, delivered on site and full attendance required
• Contract: Permanent

Teleperformance are currently recruiting for Customer Service Representatives to deliver first contact resolution and act as a brand ambassador at all times to the customers of a leading energy supplier with an exceptional reputation in their industry.  

Day to day responsibilities of the Customer Service Representative

• You will play a pivotal role in retaining and building upon our existing customer base, taking ownership for customer enquiries and using initiative to provide an exceptional resolution at first point of contact
• Form emotional connections with customers in order to understand their individual needs and handle objections to promote relevant products and services
• Working in a fast paced targeted environment you will strive to contribute to the team performance whilst seeking to exceed individual objectives
• Adhere to the leading energy supplier’s policies, procedures and employee rules at all times.
• Ensure that company, regulatory, compliance and data protection regulations are adhered to at all times
• With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.