Role: Customer Service Advisor

Site: Kilmarnock

Contract: Permanent

Hours: 37.5

Shifts: Monday to Saturday 0700-2130, Sunday 1000-1730. Full flexibility is required

Salary: Â£17374.50

Start Date: On Going

Required ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).

A list of acceptable documents by address location can be found by accessing the links below:

• Disclosure barring Service - England
• Access NI Acceptable Documents - Northern Ireland
• Disclosure Scotland Acceptable Documents - Scotland

Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Virgin Money

Working in the financial services industry on behalf of Virgin Money Bank. This role is based in Kilmarnock and sets an expectation of delivering World Class Customer Service.

What does an average day look like? Now there’s a question!

• A typical day will see you working up to 8hrs per day in a lively & vibrant contact centre environment.
•  You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid classroom based training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Anything else that we have to offer? Always, and just to name a few........

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off