Each Interaction Matters

Benefits of being a Customer Service Representative 

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Job Overview

• Start Date: 06/12/21
• Salary: £19,760 with potential OTE of up to £21,680 performance based bonus
• Location: Glasgow City Centre
• Site: Glasgow City Centre - Cuprum House office.  Initially work from home until return to office based role
• Shifts: Monday to Friday 8:30am-6pm, full time 40 hours per week
• Training Duration: 2 weeks, full attendance required. 
• Contract: Permanent

Day to day responsibilities of the Customer Service Representative

• You will start your day signing into your systems, making sure you are ready for the day ahead.
• As part of a highly engaged and compassionate team you will be the first point of contact in assisting customers on behalf of a prestigious financial services provider
• You will become a specialist in effectively resolving customer queries including making and amending payments, updating customer’s details, taking card payments and answering general finance questions.
• You will engage with a variety of customers and troubleshoot/problem solve and through effective questioning and active listening look to resolve issues
• Working in a fast paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times.
• With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.