Customer Service Representative

Customer Service Representative

Customer Service Representative

Job Overview

Location
London, England
Job Type
Permanent Job
Job ID
37869
Salary
£ 18,533 - £ 18,533 Per Year Salary
Date Posted
11 months ago
Recruiter
Natalia Rosjans
Job Views
281

Job Description

Location: Working from home 

Contract: Fulltime Permanent 40
Start Date: 04/01/2022 
Hours of Work: 9-5.30pm Monday to Friday

Training: 2 weeks training

Salary: Ã‚£18,532.80

COLLECTIONS ADVISORMAIN DUTIES & RESPONSIBILITIESEffectively manage mid range arrears customers, preventing accounts rolling through to write-off and working in line with the company’s contact strategy.Provide advice, guidance, and options to customers who are in financial difficulty, which is affecting their ability to make the required repayments.Support the Company Collections and Customer Growth by taking ownership and working alongside the customer during their financial circumstance.Negotiate positive outcomes for customers while gaining a good understanding of their financial position and ability to repay.Carry out additional duties, including providing support on ad hoc tasks and projects as required within the business.What experience do you need?Collections experience is not essential as you will be provided with full training. Good communication skills are essential and to demonstrate a passion for doing things right the first time, be full of great ideas for improving the customer journey and want to make sure customers go away with confidence that you are there to support them and a repayment plan to get them back on track.You’ll contact customers who have recently missed their invoice due dates via voice and email activity. Good computer skills are required to manage multiple applications. You’ll cover shifts between the hours of Monday to Friday, 8.30am to 5.30pm.

Job ID: 37869

Tags

Permanent Customer Service Representative Temporary Part Time Full Time Internship Freelancer Hour Day week Month Year
Company Details

Teleperformance

  • London, England
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