We Are:

As part of the Cornerstone Building Brands family, Mitten is the largest manufacturer of exterior building products in North America. Mitten Building Products is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance, and design, backed by the best-in-class lifetime warranty. As a coast-to-coast distributor of premium exterior building products, we are the link between architects, builders and installers providing an endless variety of business and design solutions.

Job Summary:

We currently have an opportunity for a highly motivated Customer Service Representative professional to join our team. This position reports to the Branch Manager.

The Customer Service Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. Additionally, this successful candidate will work towards maintaining productive working relationships with internal and external customers and coordinating all aspects of siding, allied, and promotional orders from receipt to delivery.

Key Responsibilities:

• Answer and direct phone calls to designated personnel.

• Assist customers and sales representatives with all inquiries pertaining to product, shipping, warranty, etc.

• Responsible for servicing customers directly by telephone, email, fax, mail and over the counter.

• Communication with marketing and pricing department regarding customer pricing issues.

• Product knowledge to assist dealers with part and/or install inquiries.

• Regularly communication by telephone, email, and MS Teams to various departments (Sales, Marketing, Allied, Accounting) on inquires to assist in facilitate orders for shipping and pick-up.

• Handling cash, credit, and debit and processing transactions.

• Prepare a daily schedule of orders and distribute them to branch warehouse staff.

• Communication with warehouse when dealing with shipping errors and discrepancies.

• Effectively supporting issues related to deliveries such as late shipments, shortages, and/or damaged products.

• Prepare all required paperwork for freight claims and arrange for appreciate credit, or reshipment (if applicable) resulting from damaged product on shipment.

• Create and manage order entries.

• Process credit/invoices for customers when required.

• As required, complete other tasks given by Branch Manager.

Job Requirements

• Customer-focused attitude with a high level of professionalism and discretion

• Completion of college/vocational or technical training (Grade 12 or GED as a minimum)

• Knowledge of building materials and construction techniques is an asset

• Excellent communication, interpersonal skills, and ethics

• Attention to detail and elevated level of accuracy

• Computer literate; Proficiency in using the Office Suite of products including (Word, Excel, and Outlook)

• Excellent administrative, organizational, time management and prioritizing skills

• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals

• Able to handle a fast paced, demanding environment and to act with urgency when necessary

By joining our winning team, we will empower you to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

• Competitive salary and guaranteed commission.

• Additional performance-based compensation.

• RRSP match.

• Competitive vacation time and flexibility in work schedule and location.

• Extended health, vision, and dental care.

• Personal wellness program.

Mitten is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

Job Types: Full-time, Permanent

Salary: $41,000.00-$42,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Tuition reimbursement
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)