TMG Industrial is a Canadian company that engineers, builds and sells industrial grade products and machinery across North America. With its 70,000 square foot distribution warehouse and headquarters located in Richmond, BC, TMG Industrial supplies over 300 product categories including shelters, greenhouses, machinery attachments, shop equipment, outdoors, and much more. Currently we have two job openings for the position of the Customer Service Representative. The ideal candidates are required with mechanically inclined, detail orientated, and values teamwork. The successful candidates will be working at our newly built headquarters office in Richmond, BC.

Duties and responsibilities

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference at a later date.
• Be able to process orders, forms, applications, or requests.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers.

Attributes and qualifications

• Communication skills like a pleasant demeanor and ability to work with multiple personalities.
• Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors.
• Patience to be able to stay calm in an intense environment
• Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time.
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
• Leadership skills like being able to help lead or manage a team of other Customer Service Representatives.

Experience and skills

• Minimum experience 2 years in customer service with a preference for industrial, agricultural, or automotive experience.
• Experience with Microsoft Office programs including Word, Excel, Outlook.
• Experience with e-commerce sales is preferred.
• Helpdesk experience (Zendesk) is preferred.

Education: Secondary School (required)

Language:

• English (required)
• French (preferred)

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Experience:

• customer service: 2 years (required)