Description

Customer Service Representatives will be preferred for this position via Robert Half if they love building solid customer relationships. If you're looking for work as a Customer Service Representative and are articulate and highly-skilled, we could have an excellent career opportunity for you. If you're looking for a short-term contract / temporary to hire position in Newmarket, Ontario, this Customer Service Representative opportunity could be for you! If you thrive in a dynamic, rapidly-changing call center, this job could be for you.

Your responsibilities

- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

- Retrieve and oversee the sending of written business communications

- Handle incoming telephone calls

- Provide accurate, friendly customer service in a timely fashion

Requirements

- Demonstrated experience performing extensive research to resolve complex customer inquiries

- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

- Enthusiastic attitude and an engaging businesslike approach

- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Administrative Office experience preferred

- Customer service experience desired

- Deep understanding of Inbound Telephone Calls

- Basic Computer Skills experience

- Expertise in Inbound Telephone Calls

- Proficient with diversified computer software and systems

- Customer service and office administrative skills

- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

- Sound written and verbal communication skills

- Strong proficiency in Excel and other Microsoft Program skills