ABOUT US

Easygo is an established web development startup, based in the heart of Melbourne. We specialise in the creation, management, and marketing of various products in the online gaming space. Our core focus is around building well-designed casino games, crypto platforms, and sportsbooks, all with the latest technology to ensure everything we do is not only fresh but also rewarding and exciting.

We pride ourselves on being a progressive, open-minded and inclusive employer. We invest in you so that you can focus on doing what you’re great at and have the tools to exceed with our team.

With modern pet-friendly office spaces, development opportunities, team activities as well as weekly lunches and massages, you can be rest assured there is never a dull moment when working with the Easygo team.

THE ROLE

We are looking for 12 Portuguese-speaking Customer Service Representatives to help grow the Easygo brands through customer communication and support. Maintaining relationships with our clients and players is a vital marketing strategy, and we would love to add to our team. Your main tasks would involve daily communication with our Portuguese-speaking customer base and supporting their customer journey from start to end. We have a global reach and some team members internationally so you would work closely with people both here and abroad.

There is a huge opportunity to partner with our affiliate and CRM team to help drive tremendous growth within the Portuguese market and for rapid career progression for you.

MAIN DUTIES/RESPONSIBILITIES:

Customer service & live support

Player-to-client communication

Forming and maintaining relationships with clients and their players

Working closely with Acquisition Team to communicate relevant information

The role will be fully focused on the Portuguese market. Proper support training will be provided!

You will be expected to keep up-to-date on key industry trends and developments and attend occasional conferences or events overseas to help maintain existing relationships and develop new contacts.

Note- This position will require the successful candidate to work shifts on a rotating roster, including weekends and nights. The salary for this role is $84,500.

Requirements

You will have (Essential skills):

Customer service experience is necessary

Bilingual skills are necessary - Portuguese & English.

Excellent communication and written skills required

Ability to take initiative

Ability to work as part of a team

Ability to work efficiently without supervision

Ability to multitask

It would be a bonus if you also had (Desirable skills):

Sports & Gambling knowledge advantageous

Cryptocurrency knowledge would be advantageous

Proficient with Google suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom

Australian work rights preferred.

Benefits

Quarterly team socials, as well as lots of adhoc get-togethers, and things for you to get involved in (if you want).

$750 to spend on any upskilling/training course that you would like per annum

Optional flu shots for the entire office and paid time off to get your covid vaccines.

Catered breakfast and our awesome HR/Office Manager Em will get you literally any snacks you ask for.

Friday parmas/pub lunch & happy hour at 4PM

Massage Wednesdays, we get a professional in to do these!

Ping pong table, a games room with PS5 + dartboard are used daily

Company retreats every year

1 paid volunteer day per year

A full time barista/kitchen manager who will make you coffee's, teas and fresh juices

A fully stocked help yourself fridge with all the drinks you could possibly want!

And we have many many more initiatives that we will be rolling out over the next 12 months.

“We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant”

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.