Kiwi Property, is one of the largest listed property companies on the New Zealand Stock Exchange and a member of the NZX20 Index. We have been around for more than 25 years and we proudly own and manage a $3.3 billion portfolio of real estate, comprising some of New Zealand’s most well-known mixed-use, office and retail properties.

The success of Kiwi Property is driven by a team of more than 170 professionals who are guided by our values – we’re people-people, we lead, we have a passion for excellence and we do what’s right.

Here at Kiwi Property we value diversity, inclusivity and empathy. We strongly encourage diverse applicants from all backgrounds with the necessary capability and who share our values, to apply. We pride ourselves on being an accessible place for everyone, so if you have any accessibility needs or barriers outside of the standard recruitment process please let us know so that we are able to accommodate your requirements.

In addition to a progressive environment focused on enabling our people to succeed personally and professionally, we offer many market-leading benefits such as:

• Paid volunteering leave day to encourage giving back to our community
• Parental leave top-up for primary carers; and 2 weeks paid parental leave for partners of primary carers
• Study support and leave
• Corporate discount with Southern Cross, ANZ, Microsoft Office, etc.

About the role

Based at South Island’s second-largest mall, Customer Service Representatives at Northlands are our brand ambassadors. This is a customer service role with a difference, and as you grow into the role, you will have the opportunity to learn new skills in areas such as event management, assisting with relationship management with the retailers at the shopping centre, etc. 

Your key responsibilities will be:

• Welcome and assist all customers, providing the highest quality shopping experience.
• Perform the centre's list of services
• Ensure car park services, processes and guidelines are adhered to.
• Support the Marketing Manager with promotions and events.
• Liaise with cleaning, security and other contractors, as well as centre management teams to maintain centre standards.

Experience and skills

Proven experience in a customer facing service position, ideally in retail or hospitality, is essential.

You will also need to have exceptional communication and interpersonal skills, be motivated and energetic. 

Your passion for offering an amazing service with a friendly and positive attitude that exceeds customer expectations - either in person, on the phone or online- will be infectious. 

Being a Brand Ambassador within the shopping centre and local community you will proactively promote the centre’s services, amenities and events and look for ways to continuously improve the experience of visitors and tenants at the centre

You will have a natural the ability to work well within a fast paced and energetic team environment.

Being able to multitask and be completely unflappable is invaluable in this role when no two days will be the same.

Excellent computer and administration skills to support our Centre Management team with tasks as needed will be advantageous, along with the ability to cover shifts as required.

The hours of work will be at least 12 hours a week, with the option to pick up other shifts on an as-needed basis.

The specific shifts available are:

Thursdays:            5:15pm to 9:15pm

Sundays:              9:45am to 6:15pm

Do you have what it takes? We would love to hear from you! Don't delay - apply now.

Please Note:

• Applicants must be eligible to work in New Zealand and must already be in the country to be considered for this role.
• For health and safety reasons, if you are successful for this role, you will be required to provide proof you have been fully vaccinated (i.e., received 2 doses at least 14 days before start date) for Covid-19 prior to commencement.
• Please include a cover letter with your application.
• Click here [link removed] to review position description once you have clicked on the 'Apply' option in Seek and have been redirected to our careers site
• If you have any questions, please do not hesitate to contact us at **********@kp.co.nz