COLLECTIONS ADVISOR

MAIN DUTIES & RESPONSIBILITIES

• Effectively manage mid range arrears customers, preventing accounts rolling through to write-off and working in line with the company’s contact strategy.

• Provide advice, guidance, and options to customers who are in financial difficulty, which is affecting their ability to make the required repayments.

• Support the Company Collections and Customer Growth by taking ownership and working alongside the customer during their financial circumstance.

• Negotiate positive outcomes for customers while gaining a good understanding of their financial position and ability to repay.

• Carry out additional duties, including providing support on ad hoc tasks and projects as required within the business.

What experience do you need?

Collections experience is not essential as you will be provided with full training. Good communication skills are essential and to demonstrate a passion for doing things right the first time, be full of great ideas for improving the customer journey and want to make sure customers go away with confidence that you are there to support them and a repayment plan to get them back on track