Being a part of the Homecare team at Geneva means you can make a real difference in our clients lives!

This is a permanent full time role (40 hours per week) based at our Quay Street office.

Who we are | Ko wai matou

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

Why Us | He aha ai matou?

• Social events and Fridays drinks
• Subsidised health insurance
• Free fruit for staff
• An international and diverse work atmosphere
• A supportive orientation and training programme with career opportunities
• Viaduct Location – with panoramic ocean views and easy access to public transport

About the role | He korero whakamarama mo tenei turanga

Rapid Response and Logistics coordinator provides urgent relief cover for Geneva Healthcare’s clients throughout NZ ensuring a perfect match with support workers to ensure the business runs smoothly.

Responsibilities include but will not be limited to:

• Ensure all staff are supported to document and manage incidents

• Ensure that clients and support workers are communicated with in real time re shift / relief change
• Manage logistics with guaranteed hours
• To ensure IBT legislation is followed and the most well trained Support Worker is placed with the client
• Escalate and plan training and recruitment needs for carers to respective departments

• Where required be part of wider group project meetings for change management in Homecare Group

• Complete relevant reports to monitor activity, and risk
• Ensure all client and support worker records and up to date

• Adherence to Health & Safety requirements and manage risk at all times
• Participation in service related projects as required

• Adhere to our key performance indicators in line with our current contracts

You will need to be confident managing high call volumes both inbound and outbound to meet KPIs and delivery exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients.

What you will bring | Nga tohungatanga mo tenei turanga

• Customer Service Skills –preferably in a contact centre environment

• Experience within a health administration or coordinator role is preferred
• Excellent communication skills
• A genuine interest to help others
• A well-developed ability to multitask
• Resilience to push through

If you think you have what it takes, don't wait, apply today!

Please Note: you must be a Citizen or Resident of New Zealand to apply

For more information on what we do, please visit https://www.genevahealth.com

Reference#: 852000RRL