Work for an organisation that supports the tele-communication industry, and prides itself on providing their clients with high quality service and solutions. As a Customer Service Representative, you will be responsible for engaging with customers and supporting them with any queries that they may have. This is a permanent, full time role, and you will need to be available to work Monday-Sunday on a rotating roster, with the flexibility to work 24/7 in the future.

You will be facilitating the processing of customer orders, whilst also responding to customer queries via phone and email. You will have the opportunity to join an organisation that is growing in Christchurch, and be an integral part to their customer journey and internal culture. This role will suit someone who genuinely wants to build solid relationships with customers, and represent the organisation in the best light.

What this role offers:

• A supportive working environment, within a stable company
• Great training and induction process
• Exposure to a variety of customers
• Progression into other roles within the company

Key responsibilities:

• Providing a great customer experience to customers via phone and email
• Problem-solving and providing outcomes that benefit all parties involved
• Strong data interpretation skills and ability to identify trends
• Able to effectively prioritise and manage time and workloads
• Having an innovative mindset and is willing to help out to ensure all areas of the business are successful
• Interpreting data and information to make informed decisions

If this position is of interest to you, then please apply via the link below, or if you have any questions then please email me on andrew.birznieks@randstad.co.nz. I look forward to hearing from you.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background