Join us as a Premier Banking Customer Service Officer in Edinburgh

• Joining one of our telephony teams, we’ll look to you to deliver excellent service to our Premier Banking customers, keeping their needs and financial goals in mind at all times. An exciting opportunity to join a growing business, to support our Premier Banking Customers.

• You’ll take real ownership of every enquiry, delivering a memorable & personal conversation.

• We’re looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experience

• You’ll match your desire for customer service with the motivation to develop and succeed with us, and in return we'll offer you opportunities to progress, in a fast paced and engaging environment

What you’ll do

In this role, you’ll be applying your customer service expertise when dealing with and referring Premier customers. Whether it’s carrying out day-to-day banking transactions, educating our customers on our digital channels or liaising with our wider Premier business, you’ll be there to help. You'll provide an end to end service to our customers, supporting them every step of the way and proactively looking at opportunities to meet their financial needs.

You’ll also be:

• Taking full ownership of your calls, solving customers’ queries and providing an outstanding memorable service

• Building strong relationships with customers, following up on interactions with them

• Continue to develop and build your knowledge, as you'll be taking calls which range in complexity

• Improving processes and procedures to maximise customer satisfaction and efficiency

• Delivering good customer outcomes, reviewing their needs and supporting with your recommendation.

The skills you'll need

Ideally, you'll have experience working in customer service, but it isn't essential. It's more important that you have strong communication and listening skills, and the empathy to provide the very best solutions.

We’re also looking for you to demonstrate:

• The commitment to go the extra mile for our customers, providing a truly personal service

• The ability to thrive in a fast-paced environment and achieve quality results while maintaining high levels of detail

• An enthusiasm for developing new skills and taking on new responsibilities

• Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers

• Good numerical and organisational skills

What else you need to know

We’re here for our customers when they need us, so you’ll need to be able to work flexibly.

You’ll work a 7 hour day on a rotational 5 day shift pattern which includes working 1 in every 3 weekends (Saturday or Sunday).  Working hours are between 7am and 9pm.  You may also need to work some Bank Holidays.

Once competent in role you’ll have the opportunity to work up to 80% of your hours from home and get the option to customize your shift patterns.

We can discuss your hours and ways of working with you in more detail during your interview.

You’ll enjoy a comprehensive structured training Programme, on-going coaching and support to enhance your development and career progression opportunities. When you're ready, we’ll help take your career to the next level.