Fujitsu is a diverse global organisation with over 120,000 employees, offering a full range of technology products, solutions, and services to customers in more than 180 countries.

We know that using our experience and the power of ICT to shape the future of society with our customers can only be achieved through a flexible and respectful approach to work.

Fujitsu Oceania is focussed on winning our customer’s trust to improve their businesses, supporting our people to reach their full potential and doing good things for society, all whilst delivering sustained profitable growth.

Work with a giant of technology :

We are looking for to join a highly successful team responsible for the management of services delivered to a large Government client.

Customer Service Managers (Service Delivery Managers) at Fujitsu focus on four key challenges - delivering to all service level obligations, developing effective relationships and teams, innovating and improving productivity, and growing and transforming the services business we deliver to the client.

You will need to enjoy a sometimes complex and changing environment that will require a mix of skilful proactive and responsive action.

You will be responsible for ensuring the customer is consistently satisfied and expectations are exceeded, enhancing Fujitsu's reputation as an IT service provider, and identifying opportunities to grow the business.

Building your own path to success :

To thrive in this role, we envisage you having :

• Some leadership experience, preferably within IS outsourcing
• A breadth and depth of knowledge of CSM standards & practices
• Experience managing service delivery under an ITIL framework
• Proven experience (or at least a strong interest in developing skills in) client operations, contract adherence, monitoring and reporting, financial management of projects and services, and risk management
• Demonstrable skills in thinking strategically, making an impact, leveraging expertise, changing and improving, and winning with energy

If the profile fits you, and you are interested in working for a leader in this field, we’d love to hear from you

Vaccination Policy

Fujitsu complies with government legislation in various jurisdictions which in certain circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption).

Also, for client facing roles, many of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has introduced a Vaccination Requirements policy which requires all persons entering a Fujitsu workplace, attending a Fujitsu work-related event, or entering other premises to undertake work on Fujitsu’s behalf to be up to date with COVID-19 vaccinations or the subject of an appropriate exemption (and to provide evidence of the same).

Consequently as a result of Fujitsu’s policy, and, where applicable, customer and legislated vaccination requirements, Fujitsu requires all new employees to be up to date with COVID-19 vaccinations or have an authorised exemption approved by Fujitsu’s Crisis management Team (CMT).

Successful candidates will be required to provide evidence of their vaccination status as part of the recruitment process.

Come Share our Vision :

We aim to create an employee experience that embraces diversity, inclusion and belonging. We’re focused on flexible work options and a range of rewarding benefits.

If you want to work in the way that suits you and our customer’s best, come and find your future at Fujitsu.

Work your own way : https : / / www.fujitsu.com / au / about / careers / own-way / index.html

Achieve together : https : / / www.fujitsu.com / au / about / careers / achieve-together / index.html

Our Process : https : / / www.fujitsu.com / au / about / careers / trusted / index.html