Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

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Job Description

At Lloyds Banking Group our primary purpose is to help Britain prosper...

As a leading insurer we understand the importance of a home and what protecting it means to our millions of customers.

We’re currently looking for caring people to join our contact centre teams supporting home insurance customers across our Lloyds Bank, Bank of Scotland and Halifax brands.

Beyond the satisfaction of helping people every day, a career with us brings many other rewards...

We'll give you an initial cash package of £20,130 comprising a full time equivalent basic salary of £19,350 and a Flex cash pot of £780. And there's also an annual bonus opportunity of c.5 % of salary.

The cash pot you can take as cash or spend on a range of options such as:

• Buying extra or selling holidays to suit from your 30 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.

• Extending the private medical cover you'll receive to family members.

• A Flex Card providing up to 15% discount with over 70 well known retailers.

• Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
  

You'll also get the following:

• Various share schemes (including free shares)

• Free private medical insurance with BUPA

• A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8 x salary.

• Further everyday discounts on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
  

We also have a number of free health and well-being offerings and generous maternity/paternity/adoption leave policies.

Everything is geared to suit your lifestyle, and we'll also be investing in your future with plenty of development and career opportunities for candidates keen to progress their career within Lloyds.

So if you think you can deliver a service amazingly over the phone then this could be the opportunity you’re looking for...

What's involved?

The role of the Home Insurance Claims Advisor is to support customers when something has gone wrong in their home. Empathy is the most important skill, so we can support customers at their time of need as a customer’s house is not just bricks and mortar, it’s their home.

You'll register new claims or work on existing claims via telephone and online.

You'll be responsible for advancing each customer’s claim as far as you can - setting expectations, taking ownership and ensuring clear communication throughout to ensure the customer has a positive journey with us.

You'll have to adapt your approach to suit each individual customer as well as having potentially difficult conversations when claims aren't covered.

These are the things that are really important that we're looking for:

• Crucially, a people person - a great listener who can adapt their approach and style to the person on the other end of the line in a friendly, effective way

• The empathy to put yourself in customers' shoes and make the right decisions for them while keeping our company safe.

• The ability to work to processes but also be able to think on your feet when required and use your judgment to do the right thing.

• Attention to detail and strong communication skills to produce written correspondence when required.
   

We’ll provide all the knowledge needed in a 10-week, home-based, comprehensive training programme. After this you'll get the best of both worlds with a hybrid role - split between Tredegar Park and home.

We'll just need you to commit to 35 hours a week, working a rotational shift pattern somewhere between the hours of 08:00 to 18:00 Monday to Friday, and 09:00 to 13:00 every other Saturday.

As a company we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

Just let us know if any reasonable adjustments are needed to our recruitment processes, and we'll try to accommodate them.

So, if you're confident on the phone and have a genuine passion for helping people then we’d love to hear from you, get in touch by applying today!

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.