We have exciting opportunities for Inbound Customer Advisors to join our Workplace team in Sheffield.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us.

We provide the very best service with performance measured in line with Aviva’s values; Care, Commitment, Community and Confidence. In other words, it’s the quality of the personalised service you provide that we’re interested in. There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers.

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What is the role?

You will be communicating with a wide range of customers, coaching them on how to use our online platform and really supporting them in becoming more engaged in their pension.

You will really love making a difference in customers lives and support them in whatever means they contact us by secure messaging, telephone or LiveChat.  We need people that will challenge the status quo and help us shape the future 

Our products can be really technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers.

What we are looking for:

• A great phone manner with the ability to build rapport and show empathy

• Strong listening and questioning skills

• Talented problem solvers who think outside the box challenge the status quo to help shape our Contact Centres of the future.

• Someone who enjoys working and learning with others around them to deliver fantastic customer service

• The ability to understand and coach customers on our digital platforms and how they can make things simple and quick for our customers

• A positive, can-do attitude with the ability to have difficult conversations and overcome objections

We have a Smart Working policy which means you will be office based at least 3 days per week with the option to work from home 2 days per week (if full-time). Please note: you may be required to attend all training in the office.

We provide phone-based support to our customers between the hours of 08:00 – 18:00 Monday – Friday, working in shifts allocated in advance.

What will you get for this role?

• A competitive reward package with a starting salary of £20,000 - £23,500 (depending on skills and experience) and wide range of benefits

• 25 days holiday days (with flexibility to buy or sell up to 5 days), plus bank holidays

• Up to 40% discount on Aviva products and services such as Home, Motor, Critical Illness and Life Insurance (with friends and family offers too)

• A generous 14% company pension contribution (based on an 8% employee contribution)

• Opportunity to earn a bonus for doing a great job and going the extra mile. That’s [6%] basic salary on target opportunity for this role

• Share in our success by joining our Aviva Share Schemes through our Matching Share Plan and/or Save As You Earn

• Wide-ranging policies to support you including family leave, training/study and volunteering

• A market leading wellbeing proposition and a range of benefits designed to make your life that little bit easier

• 24/7 discounts and cashback offers (for cinema, shopping and much more)

• Access to national and local offers with other companies

• Eight times’ basic salary as death in service benefit

• Be part of supporting the Aviva climate plan. We’re the first major insurer worldwide to target Net Zero carbon by 2040

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Manisha Dinesh a call on 07393803498 or send an email to Manisha.dinesh@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.